Operations Manager – Bristol

The Operations Manager at ABM UK in Bristol is responsible for supervising airport staff, ensuring service standards are met, and maintaining excellent customer relations. They work closely with the Senior Operations Manager to oversee daily operations, handle complaints, and monitor equipment and safety procedures, utilising software such as AvTech and PowerBI. The role demands strong communication skills, leadership, and technical knowledge to coordinate with airlines, handling operations, and reporting on performance metrics regularly. The manager will manage rosters, oversee staff performance, and ensure compliance with health and safety regulations while fostering a culture of service excellence. Emphasis is placed on building effective relationships within the airport community, attending meetings, and generating operational reports for continuous improvement. Flexibility in shift patterns, including 4 on 4 off rotations, and the ability to manage various operational challenges are essential.