Customer Service Representative – Great Elm

A Customer Service Representative in Great Elm acts as a primary contact for patients, caregivers, referral sources, and commercial accounts, handling inquiries and providing information about products and services. They are responsible for timely and accurate processing of customer orders, resolving complaints courteously, and maintaining detailed records. The role involves verifying insurance, coordinating deliveries, and managing patient files using various software systems. Strong communication, organisational, and problem-solving skills are essential, along with knowledge of medical billing and insurance procedures. The position requires adherence to policies and a proactive approach to customer service, with opportunities for ongoing training and professional development.