IT Support Analyst – Fully Remote

An IT Support Analyst provides remote technical assistance to users, managing support tickets efficiently and maintaining system updates. They set up user accounts, troubleshoot hardware and software issues, and support Microsoft 365 and Windows environments. The role requires strong communication, organisational skills, and the ability to work independently in a fully remote setting. Responsibilities include delivering professional support, escalating complex problems, and documenting incident resolutions. Technical skills needed encompass Microsoft 365, Windows, hardware troubleshooting, and remote access tools. Candidates should demonstrate problem-solving abilities, attention to detail, and excellent communication skills in a collaborative technical team environment.