Key Account Manager

The Key Account Manager oversees key client accounts within the fire and security sector, focusing on building relationships, retention, and growth. They develop and implement client strategies, ensuring service excellence and compliance, and lead commercial negotiations and contract renewals. The role involves managing P&L performance, analysing account profitability, and identifying upsell opportunities to enhance revenue. They collaborate with operational teams to ensure service delivery meets client expectations and support mobilisation of new contracts. The position requires strong technical knowledge of fire and security systems and excellent communication skills. They monitor industry changes, develop innovative solutions, and provide strategic advice to senior leadership, fostering long-term partnerships.