IT Support Specialist – Walsall

The IT Support Specialist provides first-line support by responding to helpdesk requests, diagnosing and resolving hardware, software, and network issues, and supporting user setup and configuration. The role involves managing incident logs, performing routine IT tasks, supporting network troubleshooting, and maintaining documentation and asset registers. The specialist also assists with information security, system updates, and user training to improve overall IT service delivery. Working cross-functionally, they build relationships with stakeholders and contribute to continuous improvement initiatives. The position demands a proactive attitude, technical knowledge, customer service skills, and the ability to work under pressure in a fast-paced environment.