Operations Manager – Thurmaston

An Operations Manager in Thurmaston is responsible for ensuring excellent store execution by managing routines related to availability, waste, and shrink. They review and optimise store processes to meet key performance metrics and coach managers and teams to uphold high standards across multiple departments. The role requires building a positive team environment through empathetic leadership, transparent communication, and coaching for growth. The Operations Manager collaborates with various teams to deliver seamless customer experiences, utilising data to drive improvements and monitor compliance. Skills needed include operational expertise, strong leadership, and the ability to manage change in a fast-paced retail environment. Experience managing large teams, improving operational KPIs, and HR policies are essential for success.