Customer Service Representative – Newcastle

The role involves handling inbound customer calls related to personal loans, managing customer information in compliance with GDPR, and delivering outstanding service in a fast-paced environment. Candidates should possess call centre or contact centre experience, with desirable knowledge of financial customer service, personal loans, and customer records management. They will be expected to meet key performance indicators such as average handling time and first-time resolution. The position requires working 37.5 hours weekly, with shifts scheduled within a six-week rota covering days from 8am to 8pm on weekdays and 9am to 6pm on weekends. The role involves collaborating with team members and maintaining accurate customer records, with reporting to a customer service supervisor.