Customer Service and Order Management Specialist – Bradford

The role involves being the primary contact for a portfolio of e-commerce customers across the UK and EMEA regions, building relationships and providing expert support. The specialist will handle order to shipment processes, troubleshoot issues, and collaborate with internal teams to ensure customer satisfaction. Responsibilities include managing inquiries, processing orders, updating records, and ensuring delivery deadlines are met. Candidates should have experience in customer service, strong communication skills, and proficiency with ERP and MS Office applications. Technical skills such as SAP and TecCom are essential, along with a proactive approach and the ability to liaise confidently with stakeholders. The position requires a committed attitude towards ongoing learning and adapting to business needs, with experience in the automotive industry considered advantageous.