Helpdesk Support Specialist

A Helpdesk Support Specialist in Manchester provides technical assistance by responding to calls, emails, and messages, recording issue details, and resolving queries to meet service level agreements. This role involves maintaining a professional telephone manner and delivering effective technical support within a customer-focused environment. Candidates are expected to have suitable security clearances, including DBS, BPSS, and SC, with at least five years of UK residency for SC. The position entails ongoing training and development opportunities in a dynamic setting. Technical skills required include troubleshooting hardware and software issues, excellent communication abilities, and familiarity with support ticket systems. This role is suitable for individuals seeking a career in IT support with security clearance requirements.