IT Support Specialist - Newcastle upon Tyne

The IT Support Specialist provides technical assistance to ensure the smooth operation of computers, networks, and peripherals within an organisation. They respond to support tickets, diagnose issues, and resolve hardware, software, and network problems while delivering excellent customer service. The role involves remote and on-site support, maintaining accurate records and communicating effectively with users. They work closely with team leaders to prioritise tasks and contribute to operational improvements. Skills required include troubleshooting, customer communication, and familiarity with systems management tools. The position involves supporting the wider IT team and adhering to established processes for documentation and asset management.