Customer Service / Technical Support Advisor – Hamilton

A Customer Service / Technical Support Advisor at Concentrix is responsible for handling technical inquiries related to various hardware and software products, including smartphones, tablets, computers, and wearables, with a preference for familiarity with iOS and macOS. They are expected to greet customers professionally, demonstrate empathy, and listen actively to understand their needs while providing effective solutions using decision-support tools. The role requires maintaining an up-to-date knowledge of products and delivering excellent customer experiences with a friendly approach. The ideal candidate will have at least one year of customer service experience, effective communication skills in English, and be patience-driven with problem-solving abilities. Flexibility to work during specified hours, including weekends, is essential, as well as residing within 35 km of Hamilton.