Client Communications Manager

A Client Communications Manager leads the development and implementation of communication strategies for financial services clients, focusing on client engagement and satisfaction across multiple channels. The role involves defining and monitoring KPIs, refining strategies based on insights, and ensuring messaging consistency and compliance. Collaboration with marketing, technology, and cross-functional teams is central to managing communication risk and handling sensitive client issues. The candidate should have extensive experience in client communications within financial services, with strong skills in marketing technology, CRM systems, and communication platforms. Excellent written and verbal communication, stakeholder management, organisational and problem-solving skills are essential for success in this role. The position demands a strategic thinker capable of managing multiple priorities and leading a team of communication specialists.