Senior Customer Operations Manager

The Senior Customer Operations Manager leads a team of customer service professionals responsible for servicing designated accounts and ensuring high service standards. They manage stakeholder relationships internally across functions and externally with trading partners, ensuring timely deliveries and supporting business growth. The role involves driving best-in-class service levels, managing order fulfilment, and standardising operational processes across multiple brands. The manager will review performance metrics, implement continuous improvement initiatives, and collaborate with sales and supply chain teams to meet growth targets. Strong leadership skills, advanced analytical abilities, and knowledge of compliance frameworks are essential for success in this role. A focus on team development, effective communication, and stakeholder engagement are crucial components.