Call Centre Customer Service Representative

A customer service professional is sought to provide call centre support for a financial services provider in Birmingham. The role involves responding to customer calls, offering product and account information, and resolving issues efficiently. Candidates are expected to possess strong communication and problem-solving skills, with experience in retail banking or similar environments. The position requires working in a fast-paced team, handling escalations, and maintaining quality through adherence to procedures and compliance policies. The role includes shift work from 8am to 8pm, with an initial 12-month contract that may become permanent. Excellent interpersonal skills and adaptability are essential for success in this customer-focused environment.