Service Delivery Manager – Cardiff

A Service Delivery Manager in Cardiff oversees the management of IT service delivery, including vendor and internal team coordination, process improvement, and KPI monitoring. The role involves managing outsourced and in-house support teams, conducting service reviews, and ensuring compliance with policies and frameworks. The candidate will be responsible for incident and problem management, root-cause analysis, and cost tracking, with opportunities to develop process governance and vendor performance reporting. They should have experience in vendor management, SLAs, KPIs, and ISO27001 across several years in IT service delivery. Effective collaboration and stakeholder communication are essential to ensure service excellence and risk management in this role.