End User Support Technician – Nottingham

The role involves providing first and second-line technical support for hardware, software, and peripherals, ensuring prompt incident resolution. It requires troubleshooting skills, experience with Windows, Microsoft 365, Azure, and ITSM platforms like ServiceNow. The technician will manage hardware assets, support user onboarding and offboarding, and develop technical documentation to improve service quality. Collaboration with IT teams and continuous service improvement are key responsibilities, along with maintaining compliance with security standards. The position demands excellent communication, empathy, and proactive problem-solving skills, with occasional travel across the UK & Ireland. A background in enterprise hardware support and strong customer service skills are essential.