Helpdesk Support Technician – Toronto

The role involves providing technical support to end users, resolving IT and website-related issues, and managing support tickets using digital tools. The technician will assist with systems integration, maintain technical documentation, and deliver user training. Strong knowledge of operating systems, applications, and troubleshooting methods is essential. Bilingual communication skills in English and French are required for support and reporting purposes. Candidates should have excellent problem-solving skills, patience, and the ability to convey complex information clearly. Support in the public sector experience is preferred but not mandatory.