CRM Data Analyst

The role involves building and maintaining customer data models and segmentation frameworks, analysing customer insights, and designing interactive dashboards to support strategic decision-making. The analyst will ensure data governance and collaborate with cross-functional teams on omnichannel initiatives, utilising tools like Databricks, Tableau, Looker, or PowerBI. A minimum of five years' experience in CRM analytics within the fashion, retail, or luxury industry is required, along with proficiency in Databricks and reporting tools. Candidates should possess a strong analytical mind, attention to detail, and excellent communication skills to interpret complex data for stakeholders. Passion for fashion, luxury, and customer experience is considered essential for success in this role.