Telephone Support Agent

The role involves assisting customers via inbound calls, emails, and secure messaging, ensuring compliance with service standards and handling queries related to financial products. Candidates should possess strong communication skills, patience, and the ability to work under pressure, with experience in customer service or similar environments preferred but not essential due to full training provided. The position requires at least five GCSEs including Maths and English, and competence with Microsoft Office applications. It is a full-time role operating on a rota system, Monday to Saturday, with some bank holiday work. AJ Bell offers a supportive environment with career development, training, and benefits, encouraging a collaborative team culture and diverse workforce.