IT Operations Manager – Norwich

The IT Operations Manager oversees the delivery and management of IT services, infrastructure, and daily operations, ensuring resilience and alignment with organisational needs. The role involves managing teams, suppliers, budgets, and major incidents, with a focus on service improvement and operational efficiency. Candidates should have a strong background in IT Service Management, technical infrastructure, and risk management, alongside experience leading teams and managing complex environments. The position requires expertise in ITIL practices, business continuity, and service resilience, with a track record of implementing measurable improvements. It involves strategic, operational, and team leadership within a senior IT management structure, collaborating closely with other senior technology leaders.