QA Outcomes Tester

A QA Outcomes Tester is responsible for reviewing case decisions, conducting outcomes testing, and assessing compliance with regulatory standards. They analyse evidence, ensure fairness in redress and complaints cases, and provide structured feedback to operational teams. Candidates should possess experience in quality assurance, outcomes testing, or complaint review roles, with a strong understanding of policy and regulation. Attention to detail, analytical skills, and the ability to evaluate complex cases are essential, along with experience in motor finance or regulatory conduct preferred. This role involves working independently in a mostly remote setting across multiple projects with varied contract durations.