IT Support Technician – Crawley

An organisation in the technology and electronics sector seeks an IT Support Technician to provide first-line support within its European operations. The role involves handling IT queries via various channels, troubleshooting hardware and software issues, and managing tickets efficiently using tools like Freshservice. The technician will escalate complex issues, document solutions, and contribute to knowledge base articles. They will need strong communication skills, troubleshooting ability, and customer-focused attitude to ensure high-quality support. Familiarity with Windows, Office 365, and mobile support is essential, along with a flexible, team-oriented approach. The position offers hybrid working, working 2-3 days per week in-office in Crawley.