IT Support Specialist – Toronto

An organisation in Toronto is seeking an experienced IT Support Specialist with a focus on macOS to deliver technical assistance to onsite and remote employees. The role involves troubleshooting hardware, software, and network issues across macOS and Windows systems, as well as supporting office technology and coordinating onboarding activities. Candidates should have at least three years of supporting Apple Mac devices in a professional setting and possess strong skills in troubleshooting, customer service, and problem resolution. Familiarity with cloud platforms such as Microsoft 365, Azure AD, Google Workspace, and collaboration tools like Slack and Zoom is essential. The position offers exposure to device lifecycle management, cloud-based applications, and IT documentation, requiring a proactive and customer-oriented approach to technology support. Excellent communication skills and the ability to work independently are important, along with physical capability for equipment handling.