Desktop IT Support Specialist – Northwich

A desktop IT support specialist provides second-level assistance to end users, resolving technical incidents related to desktop applications such as MS O365 and Windows 11. The role entails diagnosing and fixing hardware, software, and network issues, as well as guiding users through problem resolution. Candidates should possess at least two years experience in technical customer support and hold a relevant degree in Computer Sciences or Informatics. Strong organisational skills, communication abilities, and customer focus are essential to succeed in this role. The environment involves working with Windows-based systems, remote support tools, and troubleshooting software. This position demands a proactive approach to problem-solving and excellent interpersonal skills.