IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist role involves delivering expert technical assistance across various IT systems, ensuring rapid response to support tickets and resolving hardware, software, and network issues. The position requires diagnosing problems, supporting users remotely or on-site, and maintaining equipment and documentation. Effective communication skills are essential for explaining technical concepts clearly and maintaining strong customer relationships. The role also includes operational tasks such as prioritising tickets, supporting the team, and suggesting improvements for efficiency, with a focus on reliability and service quality. Candidates should have technical competence in hardware, software, networking, and support ticket management, along with excellent interpersonal skills. The position offers a salary range of £28,000 to £30,000 annually, with benefits including company events, pension, free parking, and referral opportunities.