Customer Service Representative – West Bromwich

A customer service representative in West Bromwich manages customer inquiries via phone and email, handles complaints, processes returns, and collaborates with internal teams to meet customer needs. They maintain accurate records within CRM systems and pursue continuous improvement of service processes. The role requires excellent communication skills, ability to multitask, and proficiency in relevant software such as ERP and Microsoft Office. The individual should possess problem-solving skills, interpersonal skills, and a capacity to work effectively under pressure. They are expected to focus on customer satisfaction while supporting business objectives. Familiarity with manufacturing or industrial environments is advantageous for this role.