Assistant Operational Communications Manager

The role involves supporting the development and delivery of customer communications within the Customer Communication Centre of Excellence. Responsibilities include managing multiple work streams to ensure coherent, on-time, and budget-conscious delivery of content that aligns with consumer regulation and brand guidelines. The candidate will assist in creating and implementing communication strategies that enhance customer experience and meet business objectives. Skills required include strong stakeholder management, organisational abilities, and problem-solving, with proficiency in communication and digital tools. The position demands a proactive approach to continuous improvement and transformation in communication practices. Key growth areas include marketing, CRM, digital communication, and business strategy, all within a dynamic, regulated environment.