eCommerce Product Support Manager – Shareshill

The eCommerce Product Support Manager at GSF Car Parts will oversee technical and customer support for the company's extensive product range. They will liaise with suppliers and manufacturers to resolve data, quality, and stock issues, while monitoring product performance and customer feedback to identify improvements. The role involves supporting cross-functional teams with technical data and product launches, ensuring customer satisfaction, and reducing returns. They will maintain product data in systems like Autopart and PIMS to support sales channels, and collaborate with the pricing and marketing teams to optimise product positioning and promotional activities. The ideal candidate will possess strong problem-solving, communication, and analytical skills, and have experience with cataloguing systems and automotive knowledge. A proactive approach, customer focus, and ability to manage multiple priorities are essential for success in this fast-paced environment.