Customer Service Agent – Reading

A customer service agent at Thames Water in Reading handles inbound enquiries, resolving water and wastewater issues efficiently while maintaining excellent service standards. The role involves gathering information, updating customers, recording details using tools like Salesforce and AWS, and arranging solutions including engineer visits. Candidates should possess strong communication, problem-solving, IT skills, and a customer-focused attitude. The position offers hybrid working, comprehensive training, and development opportunities, with a salary starting from £25,694 per annum. Responsibilities include maintaining customer satisfaction in a fast-paced environment and supporting community water needs. Thames Water values diversity, inclusion, and sustainability, offering substantial benefits and career growth prospects.