Front Office Manager – Glasgow

The Front Office Manager acts as the key leader for guest services and front desk operations, ensuring a high standard of guest satisfaction in a busy hotel environment. The role involves supervising front desk staff, managing reservations and billing, and handling guest concerns with professionalism. Additionally, the manager oversees budgeting, prepares reports, and collaborates on upselling and promotional activities. The position requires experience in hospitality supervision, strong communication skills, and proficiency with property management systems like Opera. Flexibility to work evenings, weekends, and holidays is essential. The role contributes to maintaining safety standards and supporting a team-oriented, inclusive workplace culture.