IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist provides technical assistance across various IT systems, ensuring prompt resolution of issues and supporting daily operations. The role involves diagnosing hardware, software, and network problems, and offering remote or on-site support to clients. They will install, configure, and maintain computing equipment and peripherals, while keeping detailed records of support tickets. Effective communication and customer service skills are essential to deliver a professional and friendly experience. The role requires working closely with team leaders, following procedures for documentation, and suggesting improvements for operational efficiency. It is a full-time position primarily based onsite with responsibilities across operational and technical support functions.