Operations and Office Manager

A professional services firm based in Birmingham seeks a confident and adaptable Operations and Office Manager to oversee their Birmingham and London offices on a full-time basis. The role involves leading a team of five administrative staff, managing office facilities and compliance such as ISO accreditations, and supporting HR and finance tasks. Candidates should have prior operational or office management experience within an SME or medium-sized business environment, particularly in professional services. The position requires leadership skills to develop team members and manage various operational projects, including audits and client liaison. It is a fully office-based role centred around process optimisation, policy development, and environment evolution. The successful applicant will possess a strong work ethic, professionalism, and flexibility to thrive in a fluid workplace environment.