IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist plays a vital role in delivering technical assistance across customers' IT systems, ensuring quick and reliable support. Responsibilities include responding to support tickets, diagnosing hardware, software, and network issues, and providing both remote and on-site assistance. The role requires clear communication skills to relay technical information accessibly and maintain strong customer relationships. The candidate will work closely with the support team leader to prioritise tickets, adhere to operational procedures, and contribute to continuous improvement efforts. Technical skills needed include experience with hardware, networks, and system configuration, as well as proficiency with ticketing systems and asset management tools. The position offers an in-person work setting within a collaborative environment.