Quality Assurance Outcomes Tester

A QA Outcomes Tester in Birmingham reviews case decisions, assesses outcomes, and ensures compliance with regulatory standards within financial services. They work on multiple projects, supporting outcomes testing in motor finance, complaints, and redress cases. The role involves evaluating evidence, producing feedback, and identifying systemic issues to support programme improvements. Candidates should have experience in QA, outcomes testing, or complaint review, with strong analytical and attention to detail skills. Exposure to motor finance or regulatory conduct is advantageous, with the ability to work independently in a remote environment. All positions are on a contract basis with varied durations and primarily remote work.