Product Manager, Customer Experience & Engagement

The Product Manager, Customer Experience & Engagement is responsible for defining and executing strategies for customer-facing platforms including email marketing, service channels, and customer portals. They will oversee multiple teams, manage product roadmaps, and ensure the integration of systems like Salesforce Marketing Cloud and Service Cloud. The role involves collaborative stakeholder engagement, agile delivery, and data-driven decision making to enhance customer interactions and satisfaction. Technical expertise in customer engagement technologies, project leadership, and excellent communication skills are essential. The position requires experience in agile environments and managing complex product portfolios within marketing and service platforms.