Part-Time Call-Centre Agent

The position involves handling customer queries via telephone and email, collaborating with colleagues to resolve issues, managing inbound enquiries within set service levels, and maintaining accurate records of interactions. The role requires proven experience in a call-centre environment, excellent communication skills, and familiarity with customer service systems. Candidates should have strong organisational skills, problem-solving abilities, and the capacity to work collaboratively within a team. Technical skills include proficiency in customer service software and basic Microsoft Office knowledge. The role supports remote working options, providing flexible hours and training to enhance skills and career growth.