Customer Service Advisor – Ashby-de-la-Zouch

A Customer Service Advisor acts as the initial contact for customers, managing enquiries professionally. They coordinate with field engineers to resolve issues efficiently, prioritising tasks and scheduling work through various management systems. Responsibilities include updating service logs, managing fault systems, and supporting stock transactions. The role requires excellent communication skills, organisation, and a customer-focused attitude, with experience in B-to-B customer service preferred. The position involves working on a rota, managing multiple tasks, and maintaining high service standards. Candidates should be committed to meeting deadlines and supporting team operations in a technical environment.