IT Support Specialist – Newcastle upon Tyne

The IT Support Specialist role involves delivering technical support to customers by resolving issues with hardware, software, networks, and user devices. The position requires diagnosing problems and offering both remote and on-site assistance, along with installing and maintaining desktops, laptops, printers, and peripherals. Effective communication skills are essential for providing clear technical guidance and ensuring a positive customer experience. The role includes operational responsibilities such as ticket management, documentation, and asset control, working closely with team leaders to prioritise tasks and improve services. Candidates should be proactive in identifying recurring issues and supporting team efforts during busy periods. The role is based on-site in Newcastle upon Tyne with an annual salary range of £28,000 to £30,000.