Bilingual Call Centre Representative – Anywhere

The position involves managing inbound and outbound customer inquiries through various communication channels, utilising multiple web-based applications for account investigation and verification. The role includes answering customer questions, assisting with account rehabilitation, and maintaining professionalism while building customer confidence. It requires excellent communication skills, attention to detail, and a customer-service mindset. Bilingual Spanish and English language skills are advantageous, with prior call centre or collections experience considered beneficial but not essential. The working hours are primarily Tuesday to Friday, 1 pm to 9 pm, and Saturday, 10 am to 6 pm, within a fast-paced and inclusive environment.