Customer Service Agent – Southampton

A customer service agent in Southampton provides support through various communication channels, resolving customer queries efficiently and accurately. The role involves maintaining detailed records of interactions, collaborating with teams to handle complex issues, and escalating unresolved problems appropriately. The position requires strong communication skills, attention to detail, and the ability to multitask in a dynamic environment. Candidates should have a customer-focused approach and a positive attitude, working independently or as part of a team. The role emphasises delivering excellent service to enhance customer satisfaction and loyalty, within a recognised company environment. The position is permanent, with a salary ranging from £26,000 to £28,000 per annum.