Key Account Manager
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The role
A Key Account Manager in Walsall is responsible for managing customer enquiries, preparing quotations, and following up to convert opportunities into orders. They build strong relationships with existing clients and identify opportunities for increasing sales through upselling and cross-selling. The role involves proactively contacting customers and prospects to generate new sales, understanding their requirements, and recommending suitable products and solutions. Working closely with external sales and operational teams, they ensure stock availability and identify sales opportunities. Maintaining accurate CRM records, managing sales pipelines, and contributing to sales forecasts are essential duties. Candidates should have experience in sales support, account management, or customer service, with confident communication skills and a customer-focused approach.
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