Customer Service Advisor – Ashby-de-la-Zouch
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The role
A Customer Service Advisor manages customer interactions via calls and emails, resolving queries efficiently and professionally. The role involves coordinating technical issues, liaising with field engineers, and updating management systems to ensure SLA compliance. Candidates are expected to possess excellent communication skills, strong organisation, and the ability to prioritise tasks effectively. They must be attentive to detail, customer-focused, and experienced in a B-to-B customer service environment. The position requires proficiency in managing scheduling, technical troubleshooting, and administrative procedures within a support team. The role offers varied responsibilities, including system updates, stock handling, and project support, within a collaborative team environment.
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