Customer Service Representative – South Shields

A customer service representative in South Shields responds to inquiries via phone and email, maintaining accurate records of interactions and ensuring customer needs are resolved efficiently. They offer empathetic and supportive assistance, handling calls in compliance with regulatory standards. The role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. Practical knowledge of documentation, customer interaction management, and teamwork is essential. Flexibility to work shifts, including evenings and weekends, is necessary for success in this position.