Customer Service Advisor – Leicester
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The role
The Customer Service Advisor manages customer interactions via phone, email and live chat, ensuring high standards of professionalism and accuracy. They handle enquiries, orders, returns and provide timely updates on stock and delivery. Collaborating with internal teams, they resolve issues and escalate complex problems when necessary, promoting digital and self-service options. The role requires excellent communication skills, strong organisational abilities, and commercial awareness, alongside proficiency in Microsoft Office and business systems. A positive, adaptable manner and passion for customer service are essential to succeed. This position contributes to operational success through effective problem solving and customer engagement.
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