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network,technical support,incident management,monitoring,carrier issues,hardware,RMA,operational maintenance,change management,alert management,fault management,root cause analysis,periodic reviews,operational procedures,documentation,configuration,tuning

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The role

Network Operations Specialist: Provide technical support, incident management, and monitoring for circuits and hardware. Manage network maintenance, troubleshoot issues, and optimize monitoring systems. Assist with root cause analysis, policy updates, and platform adoption.

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