Customer Service Representative – Milton Keynes

The role involves supporting English-speaking customers through various contact channels, including phone, email, and web chat, managing orders, handling enquiries, and resolving issues efficiently. Candidates are expected to provide high-quality verbal and written communication and support administrative tasks to ensure smooth operations. The position requires working towards performance targets such as transaction rates and customer satisfaction scores, with a focus on achieving first-contact resolution. Candidates should possess excellent communication skills, a friendly telephone manner, and flexible availability, especially for evening and weekend shifts. Previous experience in customer service is beneficial, alongside competence in navigating systems on a PC. Full-time mandatory training is required before moving to hybrid working, with shifts following a fixed pattern, including some weekends.