Customer Service Advisor - Glasgow

A customer service advisor role in Glasgow involves managing incoming calls and emails to resolve customer complaints effectively. The position requires providing first-time solutions and maintaining high service quality within specified handling times. Candidates should demonstrate confidence in communication, attention to detail, and resilience when dealing with difficult situations. The role demands the ability to work under pressure, prioritise tasks, and utilise IT systems competently. Previous experience in a contact centre or customer service environment is essential, along with good spoken English and organisational skills. Successful applicants will complete mandatory training before taking live calls and adhering to performance standards is required throughout the assignment.