IT Support Specialist

An IT Support Specialist in Walsall is responsible for delivering first-line technical assistance, resolving hardware, software, and network issues, and supporting end users across various IT systems. They manage incident logging, perform routine IT tasks, and contribute to system maintenance, security, and user training. The role involves setting up new equipment, managing IT assets, and ensuring business continuity through effective support and documentation. Candidates should have experience in helpdesk roles, strong communication skills, and knowledge of networking, Active Directory, and Microsoft Office 365. Resilience, attention to detail, and the ability to work under pressure are essential qualities for this position. The role requires flexibility to work partly at another location, with driving skills preferred.