ICT Service Operations Manager

The ICT Service Operations Manager oversees technical teams responsible for service desk, infrastructure, cloud, end-user computing, and cyber security within a complex organisation. They ensure high-quality, secure ICT support aligned with ITIL principles, managing cloud infrastructure, cyber security, and operational technology. The role requires strong leadership skills, strategic planning, and the ability to foster continuous improvement and digital transformation initiatives. The successful candidate will work closely with various teams to implement operational policies, develop performance metrics, and manage third-party suppliers. Experience in managing enterprise ICT environments, cloud platforms, and cyber security, alongside relevant qualifications, is essential. The position offers an opportunity to influence technology strategy and operational excellence in a dynamic sector.