Customer Service Advisor – Ashby-de-la-Zouch
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The role
A customer service advisor in Ashby-de-la-Zouch acts as the first contact point for customers and handles all enquiries professionally. The role involves coordinating customer queries related to field solutions, liaising with engineers to resolve issues efficiently, and triaging technical problems by prioritising work and supporting scheduling. The position requires excellent communication skills, organisation, and attention to detail to meet service level agreements. Technical skills include experience with remote monitoring systems, fault management, and customer database management. The role is suitable for individuals with previous customer service experience in a B-to-B environment, aiming to deliver exceptional service.
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